Refund Policy

1. Nature of Our Services

AnchorLine Business Services provides bespoke strategic travel advisory services. Our offerings are based on personalized consultation, expert time, and intellectual insight—not physical goods. As such, our refund policy reflects the intangible and customized nature of our work.

2. Consultation Fees

Our initial Strategic Consultation ($450) is non-refundable once the session has been conducted. If you cancel with more than 48 hours’ notice, we will reschedule at no additional cost. Cancellations within 48 hours are not eligible for refund or rescheduling.

3. Full Service Engagements

For comprehensive journey planning engagements (e.g., Custom Itinerary Design, Purpose-Aligned Planning):

• A 50% deposit is required to begin work and is non-refundable after commencement.
• The remaining 50% is due upon delivery of the final itinerary.
• If you cancel before work begins, your deposit will be fully refunded.
• If you cancel after work has started, we may retain a portion of the deposit proportional to time and resources already committed.

4. Ongoing Advisory Retainers

Monthly retainer fees for ongoing support are billed in advance and are non-refundable for the active billing cycle. You may cancel future cycles with 14 days’ written notice.

5. Goodwill & Exceptional Circumstances

While our services are largely non-refundable due to their bespoke nature, we evaluate exceptional requests on a case-by-case basis—especially in situations involving medical emergencies, bereavement, or other significant life events. Please contact us directly to discuss.

6. No Refunds for Third-Party Bookings

AnchorLine does not book flights, hotels, or tours on your behalf. Any payments made to third parties (airlines, hotels, etc.) are governed by their respective policies. We are not responsible for refunds related to those external services.